{"id":178604,"date":"2026-05-15T05:24:00","date_gmt":"2026-05-15T10:24:00","guid":{"rendered":"https:\/\/www.tucash.co\/tucashmundialista\/?page_id=178604"},"modified":"2026-05-15T05:42:35","modified_gmt":"2026-05-15T10:42:35","slug":"tucash-mundialista-preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.tucash.co\/tucashmundialista\/tucash-mundialista-preguntas-frecuentes\/","title":{"rendered":"TuCash Mundialista &#8211; Preguntas frecuentes"},"content":{"rendered":"\n\n\n\n\t<section class=\"section has-parallax\" id=\"section_443690301\">\n\t\t<div class=\"bg section-bg fill bg-fill  \" data-parallax-container=\".section\" data-parallax-background data-parallax=\"-3\">\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #sube\" data-bullet=\"true\" data-link=\"#sube\" data-title=\"Sube tus facturas\"><a name=\"sube\"><\/a><\/span>\n\n\t<div id=\"gap-1247111774\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1247111774 {\n  padding-top: 120px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-full-width align-center\"  id=\"row-798297733\">\n\n\n\t<div id=\"col-292817934\" class=\"col medium-4 small-12 large-5\"  >\n\t\t<div class=\"is-sticky-column\"><div class=\"is-sticky-column__inner\">\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1705690861\">\n\t\t\t\t\t\t<div data-animate=\"bounceInLeft\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"481\" src=\"https:\/\/www.tucash.co\/tucashmundialista\/wp-content\/uploads\/2026\/05\/logo-mundialista.png\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/www.tucash.co\/tucashmundialista\/wp-content\/uploads\/2026\/05\/logo-mundialista.png 600w, https:\/\/www.tucash.co\/tucashmundialista\/wp-content\/uploads\/2026\/05\/logo-mundialista-499x400.png 499w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1705690861 {\n  width: 90%;\n}\n@media (min-width:550px) {\n  #image_1705690861 {\n    width: 90%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\n<style>\n#col-292817934 > .is-sticky-column > .is-sticky-column__inner > .col-inner {\n  padding: 0px 0px 24px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1918940556\" class=\"col medium-7 small-12 large-6 small-col-first\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1168170672\">\n\n\n\t<div id=\"col-1308739931\" class=\"col medium-12 small-12 large-12 small-col-first\"  data-animate=\"bounceInUp\">\n\t\t\t\t<div class=\"col-inner text-left dark\" style=\"background-color:rgb(242, 242, 242);\" >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1021242078\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1214\" height=\"94\" src=\"https:\/\/www.tucash.co\/tucashmundialista\/wp-content\/uploads\/2026\/05\/titulo-preguntas.png\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/www.tucash.co\/tucashmundialista\/wp-content\/uploads\/2026\/05\/titulo-preguntas.png 1214w, https:\/\/www.tucash.co\/tucashmundialista\/wp-content\/uploads\/2026\/05\/titulo-preguntas-800x62.png 800w, https:\/\/www.tucash.co\/tucashmundialista\/wp-content\/uploads\/2026\/05\/titulo-preguntas-768x59.png 768w\" sizes=\"auto, (max-width: 1214px) 100vw, 1214px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1021242078 {\n  width: 100%;\n}\n@media (min-width:550px) {\n  #image_1021242078 {\n    width: 100%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"gap-684268453\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-684268453 {\n  padding-top: 8px;\n}\n@media (min-width:550px) {\n  #gap-684268453 {\n    padding-top: 9px;\n  }\n}\n@media (min-width:850px) {\n  #gap-684268453 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"accordion\" rel=\"\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>1. \u00bfQu\u00e9 es TuCash Mundialista?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-2137096625\" class=\"text\">\n\t\t\n\n<p>Es una actividad promocional donde puedes recibir cashback, acumular goles y subir en el ranking registrando tus facturas de compra en TuCash.<\/p>\n\t\t\n<style>\n#text-2137096625 {\n  color: rgb(0,0,0);\n}\n#text-2137096625 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>2. \u00bfHasta cu\u00e1ndo aplica la actividad?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-1435587436\" class=\"text\">\n\t\t\n\n<p>La actividad aplica para compras realizadas del 1 de mayo al 15 de junio de 2026 o hasta agotar existencias de incentivos disponibles.<\/p>\n\t\t\n<style>\n#text-1435587436 {\n  color: rgb(0,0,0);\n}\n#text-1435587436 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>3. \u00bfD\u00f3nde puedo participar?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-249639705\" class=\"text\">\n\t\t\n\n<p>Puedes participar comprando en:<br \/>\n\u2022\tGrandes cadenas<br \/>\n\u2022\tSupermercados regionales<br \/>\n\u2022\tMinimercados<br \/>\n\u2022\tHard Discount<br \/>\n\u2022\tCash &#038; Carry<br \/>\n\u2022\tPets Shops<br \/>\n\u2022\tSupermercados independientes<br \/>\nSiempre que entreguen factura v\u00e1lida.<\/p>\n\t\t\n<style>\n#text-249639705 {\n  color: rgb(0,0,0);\n}\n#text-249639705 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>4. \u00bfQu\u00e9 debo hacer para participar?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-3509055450\" class=\"text\">\n\t\t\n\n<p>1\ufe0f\u20e3 Compra cualquier producto en los comercios autorizados a nivel nacional<br \/>2\ufe0f\u20e3 Registra tu factura en la App TuCash o en: \ud83d\udc49\u00a0 www.tucash.co\/tucashmundialista<br \/>3\ufe0f\u20e3 Espera la validaci\u00f3n de tu factura<br \/>4\ufe0f\u20e3 \u00a1Recibe cashback y acumula goles!<\/p>\n<p>\u00a0<\/p>\n<p>Recuerda incluir en tu compras marcas patrocinadoras para recibir Doble de CASHBACK por factura.<\/p>\n\t\t\n<style>\n#text-3509055450 {\n  color: rgb(0,0,0);\n}\n#text-3509055450 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>5. \u00bfCu\u00e1nto debo comprar para recibir cashback?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-101765629\" class=\"text\">\n\t\t\n\n<p>Debes realizar compras iguales o superiores a $10.000 COP en una misma factura v\u00e1lida para participar en la actividad.<\/p>\n\t\t\n<style>\n#text-101765629 {\n  color: rgb(0,0,0);\n}\n#text-101765629 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>6. \u00bfCu\u00e1nto cashback puedo recibir?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-808329522\" class=\"text\">\n\t\t\n\n<p>\u2705 Recibes $300 CASH por tu factura aprobada.<br \/>\n\u2705 Y si tu factura incluye marcas patrocinadoras, recibes $300 CASH adicionales.<\/p>\n\t\t\n<style>\n#text-808329522 {\n  color: rgb(0,0,0);\n}\n#text-808329522 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>7. \u00bfCu\u00e1nto cashback hay disponible?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-113158040\" class=\"text\">\n\t\t\n\n<p>\u2705 50.000 incentivos de $300 CASH que ser\u00e1n entregados en la medida que las facturas registradas cumplen con los TYC.<\/p>\n\t\t\n<style>\n#text-113158040 {\n  color: rgb(0,0,0);\n}\n#text-113158040 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>8. \u00bfQu\u00e9 marcas patrocinadoras participan?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-2513027146\" class=\"text\">\n\t\t\n\n<p>Las marcas patrocinadoras son:<br \/>\n\u2022\tNosotras<br \/>\n\u2022\tFamilia<br \/>\n\u2022\tPeque\u00f1\u00edn<br \/>\n\u2022\tSuper Ricas<br \/>\n\u2022\tTodo Rico<br \/>\n\u2022\tChidos<br \/>\n\u2022\tRama<br \/>\n\u2022\tColmans<br \/>\n\u2022\tBabySec<br \/>\n\u2022\tPastas La Mu\u00f1eca<br \/>\n\u2022\tHaz de Oros<br \/>\n\u2022\tRanchera<br \/>\n\u2022\tConzazoni<br \/>\n\u2022\tRoa<br \/>\n\u2022\tBucatti<\/p>\n\t\t\n<style>\n#text-2513027146 {\n  color: rgb(0,0,0);\n}\n#text-2513027146 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>9. \u00bfC\u00f3mo gano goles para el ranking?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-159758961\" class=\"text\">\n\t\t\n\n<p>Por compras iguales o superiores a $50.000 COP puedes acumular goles. \u26bd<br \/>\nPor cada $1.000 COP recibes 10 goles para subir en el ranking.<\/p>\n\t\t\n<style>\n#text-159758961 {\n  color: rgb(0,0,0);\n}\n#text-159758961 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>10. \u00bfQu\u00e9 es el juego mundialista?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-1344172765\" class=\"text\">\n\t\t\n\n<p>Cada factura aprobada de $10.000 o m\u00e1s te habilita para jugar el reto mundialista y multiplicar tus goles para subir m\u00e1s r\u00e1pido en el ranking. \u26bd\ud83d\udd25<br \/>\nEl juego mundialista activa partidas digitales para que recolectes balones digitales que te ayudan a sumar goles adicionales y as\u00ed por tu destreza subir en el Ranking.<\/p>\n\t\t\n<style>\n#text-1344172765 {\n  color: rgb(0,0,0);\n}\n#text-1344172765 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>11. \u00bfQu\u00e9 premios tiene el ranking?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-1386514502\" class=\"text\">\n\t\t\n\n<p>\ud83c\udfc6 Los 100 mejores participantes del ranking recibir\u00e1n: Membres\u00edas de DirecTv GO por 1 mes<\/p>\n<p>\u00a0<\/p>\n<p>Adem\u00e1s, hay una bolsa de cashback de: \ud83d\udcb0 $15 millones en incentivos disponibles.<\/p>\n\t\t\n<style>\n#text-1386514502 {\n  color: rgb(0,0,0);\n}\n#text-1386514502 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>12. \u00bfCu\u00e1nto tiempo tarda la validaci\u00f3n de mi factura?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-990507577\" class=\"text\">\n\t\t\n\n<p>La validaci\u00f3n puede tardar hasta 72 horas h\u00e1biles despu\u00e9s de registrar tu factura.<\/p>\n\t\t\n<style>\n#text-990507577 {\n  color: rgb(0,0,0);\n}\n#text-990507577 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>13. \u00bfD\u00f3nde veo mi cashback y mis goles?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-292070389\" class=\"text\">\n\t\t\n\n<p>Puedes verlos directamente en el link de CONSULTAS de la p\u00e1gina web para ver tu proceso, status de cada factura, goles acumulados y juegos realizados.<\/p>\n\t\t\n<style>\n#text-292070389 {\n  color: rgb(0,0,0);\n}\n#text-292070389 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>14. \u00bfPuedo registrar varias facturas?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-3693153162\" class=\"text\">\n\t\t\n\n<p>S\u00ed \u2705<\/p>\n<p>\u00a0<\/p>\n<p>Puedes registrar varias facturas durante la campa\u00f1a en diferentes solicitudes.<br \/>Cada Solicitud de participaci\u00f3n debe llevar una \u00fanica factura.<\/p>\n<p>\u00a0<\/p>\n<p>\u26a0\ufe0f Recuerda!! Pero cada factura solo puede registrarse una vez.<\/p>\n\t\t\n<style>\n#text-3693153162 {\n  color: rgb(0,0,0);\n}\n#text-3693153162 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>15. \u00bfQu\u00e9 facturas NO son v\u00e1lidas?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-1117351817\" class=\"text\">\n\t\t\n\n<p>\u274c Facturas manuales<br \/>\n\u274c Facturas dobladas o cortadas<br \/>\n\u274c Reimpresiones o copias<br \/>\n\u274c Fotos tomadas desde otra pantalla o celular<br \/>\n\u274c Facturas alteradas o ilegibles<\/p>\n\t\t\n<style>\n#text-1117351817 {\n  color: rgb(0,0,0);\n}\n#text-1117351817 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>16. \u00bfQu\u00e9 debe verse en la foto de la factura?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-1292723368\" class=\"text\">\n\t\t\n\n<p>La foto debe mostrar claramente:<\/p>\n<p><br \/>\u2705 Nombre del establecimiento<br \/>\u2705 Nit y Raz\u00f3n Social del Comercio<br \/>\u2705 N\u00famero de factura<br \/>\u2705 Fecha de compra<br \/>\u2705 Productos comprados<br \/>\u2705 Valor total de la compra<\/p>\n\t\t\n<style>\n#text-1292723368 {\n  color: rgb(0,0,0);\n}\n#text-1292723368 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>17. \u00bfC\u00f3mo retiro mi cashback?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-563595542\" class=\"text\">\n\t\t\n\n<p>Cuando acumules m\u00ednimo $20.000 CASH, podr\u00e1s solicitar el retiro desde TuCash.<\/p>\n\t\t\n<style>\n#text-563595542 {\n  color: rgb(0,0,0);\n}\n#text-563595542 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>18. \u00bfA qu\u00e9 billeteras puedo retirar?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-2638933841\" class=\"text\">\n\t\t\n\n<p>Puedes retirar a:<br \/>\n\u2022\tNequi<br \/>\n\u2022\tDaviplata<br \/>\n\u2022\tTpaga<br \/>\n\u2022\tDale<\/p>\n\t\t\n<style>\n#text-2638933841 {\n  color: rgb(0,0,0);\n}\n#text-2638933841 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>19. \u00bfQu\u00e9 pasa si mi c\u00e9dula no coincide con mi billetera?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-3761636442\" class=\"text\">\n\t\t\n\n<p>Para recibir el cashback, la c\u00e9dula y el n\u00famero celular registrados en TuCash deben coincidir con los datos de tu billetera digital.<\/p>\n\t\t\n<style>\n#text-3761636442 {\n  color: rgb(0,0,0);\n}\n#text-3761636442 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>20. \u00bfQu\u00e9 pasa si se acaba el cashback?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-3166408790\" class=\"text\">\n\t\t\n\n<p>Aunque se agoten los incentivos de cashback, podr\u00e1s seguir acumulando goles y participando en el ranking mundialista. \u26bd<\/p>\n\t\t\n<style>\n#text-3166408790 {\n  color: rgb(0,0,0);\n}\n#text-3166408790 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>21. \u00bfD\u00f3nde puedo recibir ayuda?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-365049673\" class=\"text\">\n\t\t\n\n<p>\ud83d\udcf2 WhatsApp TuCash:<br \/>\n316 721 9340<br \/>\n\ud83d\udd57 Horario:<br \/>\nLunes a viernes: 8:00 a.m. \u2013 5:00 p.m.<br \/>\nS\u00e1bados: 8:00 a.m. \u2013 12:00 p.m.<\/p>\n\t\t\n<style>\n#text-365049673 {\n  color: rgb(0,0,0);\n}\n#text-365049673 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>22. \u00bfQu\u00e9 pasa si mi factura es muy larga?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-2807486669\" class=\"text\">\n\t\t\n\n<p>\u2705 Puedes en el formulario de registro subir hasta 4 fotograf\u00edas diferentes de la misma factura para completar el env\u00edo completo de la misma factura.<\/p>\n\t\t\n<style>\n#text-2807486669 {\n  color: rgb(0,0,0);\n}\n#text-2807486669 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>23. \u00bfPuedo participar con una factura electr\u00f3nica?<\/span><\/a><div class=\"accordion-inner\">\n\n\t<div id=\"text-3542135170\" class=\"text\">\n\t\t\n\n<p>\u2705 Si puedes participar con factura electr\u00f3nica<br \/>\n\u2705 Debes descargar el archivo PDF de la factura electr\u00f3nica, diligenciar el formulario de la p\u00e1gina web  y adjuntar el archivo en el formulario buscando el archivo PDF en tu ordenador y archivos del celular donde tengas el documento PDF.<\/p>\n\t\t\n<style>\n#text-3542135170 {\n  color: rgb(0,0,0);\n}\n#text-3542135170 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1308739931 > .col-inner {\n  padding: 10px 16px 20px 20px;\n  margin: -30px 0px 0px 0px;\n  border-radius: 10px;\n}\n@media (min-width:550px) {\n  #col-1308739931 > .col-inner {\n    padding: 29px 25px 25px 25px;\n    margin: 0px 0px 0 0px;\n  }\n}\n@media (min-width:850px) {\n  #col-1308739931 > .col-inner {\n    padding: 44px 25px 25px 25px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1918940556 > .col-inner {\n  margin: 19px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-26324299\" class=\"gap-element clearfix\" 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height=\"481\" src=\"https:\/\/www.tucash.co\/tucashmundialista\/wp-content\/uploads\/2026\/05\/logo-mundialista.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.tucash.co\/tucashmundialista\/wp-content\/uploads\/2026\/05\/logo-mundialista.png 600w, https:\/\/www.tucash.co\/tucashmundialista\/wp-content\/uploads\/2026\/05\/logo-mundialista-499x400.png 499w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1496385541 {\n  width: 70%;\n}\n@media (min-width:550px) {\n  #image_1496385541 {\n    width: 39%;\n  }\n}\n@media (min-width:850px) {\n  #image_1496385541 {\n    width: 23%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-283828952 > .col-inner {\n  margin: 50px 0px -45px 0px;\n}\n@media (min-width:550px) {\n  #col-283828952 > .col-inner {\n    margin: 80px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1990647332 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(2, 30, 53);\n}\n#section_1990647332 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_1990647332 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header.php","meta":{"footnotes":""},"class_list":["post-178604","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TuCash Mundialista - Preguntas frecuentes - TuCash<\/title>\n<meta name=\"description\" content=\"Gana increibles premios para tu hogar. Entre m\u00e1s c\u00f3digos y gramajes acumules, m\u00e1s oportunidades tienes de ganar.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tucash.co\/tucashmundialista\/tucash-mundialista-preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TuCash Mundialista - Preguntas frecuentes - TuCash\" \/>\n<meta property=\"og:description\" content=\"Gana increibles premios para tu hogar. 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